London: Internal Sales Assistant

Location:      Howarth Timber & Building Supplies Limited – London

Salary:           £ Competitive

About us

With more than 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on. Customers are at the heart of everything we do. With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying specialist timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

The Role

An exciting new vacancy has arisen for an Internal Sales Assistant at our Brockley Cross, London branch with the following duties and responsibilities:

  • serving customers both over the phone and face to face and building relationships, repeat business and add-on sales
  • handle incoming telephone calls/emails and deal with a wide range of customer enquiries
  • maintaining a well-stocked, clean, tidy and safe working environment, adhering to the Company’s health and safety policy and procedure at all times
  • working closely and effectively with colleagues as part of the overall Branch sales team with enquiries and order processing
  • maintain accurate stock management
  • maintain core stock levels and manage out obsolete stock

What we are looking for

  • Excellent customer service skills and experience; knowing what great service feels like to our customers is really important to us
  • Strong telephone experience and excellent face-to-face communication skills
  • Previous sales experience with a commercially-driven attitude
  • Product knowledge relevant to our industry sector would be preferable, although full training can be given to the right applicant
  • A high level of accuracy and attention to detail
  • A flexible attitude

What we offer

Howarth Timber is a family-owned company valuing all colleagues, with a desire to provide colleague benefits that are truly valuable and valued by the group.  Benefits include but are not limited to:

  • 31 days’ holiday, inclusive of Statutory Bank Holidays
  • Employee Referral Scheme: an ability to earn £500 for each successful HGV Driver referral
  • Length of service awards
  • Cycle to work scheme
  • Contributory pension scheme
  • Company sick pay
  • Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)
  • Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few)
  • Colleague Merchant Branch discount
  • Excellent training and development and scope for career progression

How to Apply

External applicants only:  Alistair Howarth, Branch Manager, by email to [email protected]


Closing date:  31st May 2022